![]() ![]() You can enjoy all of the advanced functions of the security cameras, including retrieving the recording footages, when using the Reolink app on your mobile phones. Please use the customized app of your security cameras instead of the third-party software. If you use your mobile phone 3G/4G cellular network to access the recorded footages, please check if your phone is interfered by other devices, or cannot be online due to the carrier. If you connect your mobile phones to your home WiFi, make sure that your home router is connected to the network. Please check whether your iPhone or Android smartphones are connected to the Internet. If the CCTV video playback on your mobile phones failed, you can try the below top 4 solutions. Security camera remote playback with my phone not working, what should I do? How to Fix Video Playback Error on iPhone & Android Smartphones
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